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Customers are advised that our offices will close 1730 on Friday 23rd December until 0900 on Tuesday 3rd January.
During this time only emergency technical support will be offered and no non-essential network changes will be made.
We would like to wish all of our customers a very Merry Christmas and a prosperous New Year.
Our UPS at IFL2 is reporting battery failure. We plan to install new batteries on Monday 21st November. Until the new batteries are installed service should be considered at risk from a power failure at IFL.
Due to the network instability caused by the software defect in our current Junos version we have decided to perform an emergency upgrade this evening to preserve network integrity. Appoximate start times for each site are below and we expect an outage of 20-30mins at each site as a result.
Teledata (toad) 20.00
Telecity Williams (yoshi) 20.30
IFL2 (peach) 21.00
Telehouse (mario) 21.30
Telecity HEX 6/7 (luigi) 22.00
We are investigating are brief period of instability and will update this post as soon as we have more info…
We believe this was caused by a Juniper router software issue, due to a specific routing table received, that is known issue at Juniper. This may have also affect other ISP’s globally and although we believe our routers are now stable, customers may still be experiencing connectivity issue with their local ISP’s.
There are reports of some reachability issues on the LINX Juniper/Brocade network after they performed upgrades last night. As a precaution we have shut down our peering.
We are aware of a brief period of instability at IFL around 0706 this morning. We are currently investigating the cause and will post an update shortly.
We are aware of intermittent packet loss issue on our Global Crossing transit. We have a ticket open and will post updates on our progress resolving this.
Apologies to those that have received some more false alarms this morning. When we restarted our crashed SMS server there were some messages still in the outbound queue. This has now been cleared and sms monitoring has been disabled until we can be sure that this kind of fault cannot cause a flood of messages in the future.
We have confirmed a hardware failure of our router in IFL with Juniper support. At present all traffic going through that site is suffering packet loss.
It will be necessary to replace this device and this will cause a loss of service to all non resilient customers at IFL. The outage duraction could be as long as 30 minutes while the chassis is replaced and all cabling reconnected.
A replacement router has been ordered and we expect to recieve and update on it’s arrival time within the next 15 minutes.
Next update 1200.
We have recieved a few emails from customers advising that our monitoring system has generated some false alarms by sms message. We have temporarily disabled this deature until we track down the cause.